"How Do I" Getting Through The Vetting Process!

Discussion in 'Leaguegaming Hockey League (LGHL)' started by LG-McDonald, Nov 3, 2019.

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  1. LG McDonald

    LG McDonald Director of Hockey Operations

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    Vetting has now been added to the Action Center as a new ticket for all our new players to fill out.

    The process is pretty straight forward and if the user fills out ALL of the required fields correctly it makes it easier on me to approve the player for play here on LeagueGaming.


    PSN Vetting


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    • Head to the action center
    • Select Vetting
    • Select Playstation
    • fill out ALL of the required fields!
    • Here are examples of the required images:
      • Log in Screen
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        • If in this image there are multiple accounts I need to see a profile image for the EACH account, and the exact spelling of the Gamertags NEEDS to be listed in the "message" box located in the vetting ticket.
      • Profile Page
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        • If there is ONLY one account in the first image, the first image is all that is needed to be provided.
    Things to Consider:
    1. The ticket has an area where the user is required to link the account in which they share PSN + with. We require ALL new users to have PSN + or be linked to a PSN + account (that is currently NOT ON LG) in order to get through the vetting process.
    2. We require each user to be registered from a unique IP address from their home network! Users who register from a mobile network will be required to log back into the website from their home network for our records.
    3. We do NOT PERMIT users registering with a VPN, proxy server or ANY IP HIDING software or company. These accounts are automatically denied and in most cases deemed as second tags and automatically site issued a site ban.
    4. Our system has the ability to reference the sony network to see what accounts are PSN+ and what accounts are not.
    5. Our system has the ability to link user's IP addresses to a user already on the website.

    Xbox Vetting

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    • Head to the action center
    • Click on Vetting
    • Click on Xbox
    • Fill in the required information
    • Required Screenshots:
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      • On Xbox, we need to see ALL of the accounts in which a new user has access to!
      • If this screenshot has more than one account, we require the user to put a typed out list in the "message" box of the vetting ticket they required. We require the typed listed for future reference if needed.
    Things to Consider:

    1. The ticket has an area where the user is required to link the account in which they share Xbox Gold with. We require ALL new users to have Xbox Gold or be linked to a Gold account (that is currently NOT ON LG) in order to get through the vetting process.
    2. We require each user to be registered from a unique IP address from their home network! Users who register from a mobile network will be required to log back into the website from their home network for our records.
    3. We do NOT PERMIT users registering with a VPN, proxy server or ANY IP HIDING software or company. These accounts are automatically denied and in most cases deemed as second tags and automatically site issued a site ban.
    4. Our system has the ability to reference the sony network to see what accounts have an active Xbox Gold membership and what accounts do not.
    5. Our system has the ability to link user's IP addresses to a user already on the website.
    Requesting More Information

    With the updates to the Action Center staff and I have the option to send a ticket back to a user to add additional information. With the issues I have seen currently in vetting this feature is super handy because a majority of initial vetting requests are missing a lot of required information.

    The system will not send an alert to the user notifiying the user additional information is required.

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      • In the player's alerts, there will be one that states "Ruling: Your action center request has been sent back because it requires more information"
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      • By clicking on the alert this page will load up.
      • The "ruling" section will be the information that has been requested by staff.
      • Then the user will need to click the "My Actions That Require More Info" tab
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      • This is what a user will see when asked for "additional" information for their vetting claim.
      • The red box at the top will have the information the staff is requesting.
      • The message box is where the user can reply back to the questions asked by the staff.
      • Once the questions are answered, "update" can be clicked resulting in the staff getting notified that additional information has been sent in.
    Once Your Account Has Been Vetted!

    Once a user has completed vetting and is approved to join the league an alert will be received stating vetting is completed.

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    The final step would be to head to the "How Do I" section which is accessible from ANY page on the website and is located in the top left-hand corner of the toolbar!
    *mass message to ALL users currently in vetting, if you have any questions please add LG McDonald to this PM *

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    This section has A TON of information but what is extremely important is this is the quick link for league sign-ups are here.

    For Playstation users, this is ALSO where the "How TO" for verifying your PSN account is located. Here is a quick link for verification:

    https://www.leaguegaming.com/forums...=league&page=information&tab=psn_verification





    ________________________________________


    All league vetting is handled by LG McDonald, any questions can be DM'd to him
     
    Last edited: Apr 5, 2020
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    LeagueGamingOfficial
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